Refund & Return Policy
Effective Date: July 20, 2026
We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Returns
We accept returns within 7 days of the product being delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories, tags, manuals, and invoices.
- Not show any signs of use, damage, or alteration caused by the customer.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse or improper handling.
- Products returned without original packaging or missing accessories.
- Customized or personalized products.
- Products marked as non-returnable on the product page.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your Order ID
- Photos or videos clearly showing the issue
- A brief description of the problem
After verification, we will arrange a replacement or issue a refund, depending on the situation.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- The refund will generally be credited within 7–10 business days, depending on your bank or payment provider.
Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product meets our return eligibility criteria.
Shipping Charges
- Original shipping charges are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.